Problem Solving and Decision-Making


The ability to analyse a problem or issue, identify its root cause, and to present potential solutions is an essential skill for leaders, managers and knowledge workers.

On this course, participants will learn the key tools and techniques used at each step in the Problem Solving and Decision-Making process: from gathering information, identifying the problem, generating ideas, evaluating alternatives and implementing the solution.

Learning Outcomes

After completing this course, you will be able to:

  • Apply creative problem-solving steps and tools.

  • Analyse information to clearly describe problems.

  • Use brainstorming and other tools to generate ideas for solutions.

  • Examine options from multiple points of view.

  • Evaluate potential solutions against specific criteria.

  • Perform a final problem analysis and then select a solution.

  • Identify the tasks and resources necessary to implement solutions.

Course Outline

Module 1

What is Creativity?

Module 2

Improving Your Creative Mindset

Module 3

Creative Problem Solving

Module 4

Gathering Information

Module 5

Identifying the Problem

Module 6

Generating Ideas

Module 7

Evaluating Alternatives

Module 8

Implementing Solutions