Managing People and Teams


Having an effective team around you is crucial; one that consistently meets it targets, delivers on its commitments, and achieves its goals. This happens when all team members are working together with a common purpose, and each team member wants to be the best that they can be.

On this course, participants will learn what it takes to lead cohesive and effective teams, and how to get the best out of people by understanding the role of leader, both personally and from the point of view of the team.

Learning Outcomes

After completing this course, you will be able to:

  • Identify the behaviours of high performing teams.

  • Implement practical strategies to strengthen your team.

  • Understand what motivates people.

  • Communicate effectively with team members.

  • Give constructive feedback.

  • Encourage team members to take responsibility for continually improving their performance.

Course Outline

Module 1

Five behaviours of cohesive, effective teams

Module 2

Situational leadership

Module 3

Motivating your team

Module 4

Managing performance

Module 5

Leadership skills: Understanding personality styles

Module 6

Leadership skills: Active listening

Module 7

Leadership skills: Conversations that facilitate learning

Module 8

Leadership skills: Giving constructive feedback