Emotional Intelligence


This course covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness, and relationship management in the context of the workplace.

On this course, participants will learn how to develop and use emotional intelligence to enhance team performance by building trust with team members, communicating more effectively, successfully negotiating and resolving differences, and improving the overall level of collaboration.

Learning Outcomes

After completing this course, you will be able to:

  • Be more aware of your feelings and take control of your behaviour

  • Recognise how other people are feeling, and be able to influence them in a positive way

  • Improve your listening skills and send clear, convincing, and well-tuned messages

  • Connect with others and build stronger workplace relationships

  • Get better outcomes when dealing with difficult situations

Course Outline

Module 1

Defining Emotional Intelligence

Module 2


Module 3


Module 4

Social Awareness

Module 5

Relationship Management

Module 6

Applying Emotional Intelligence