Communication Skills


Strong interpersonal skills allow us to share ideas, opinions, expertise, and information effectively.

On this course, participants will learn practical strategies and techniques for listening attentively, paying attention to non-verbal communication, asking questions respectfully, and communicating clearly, concisely, and effectively.

Learning Outcomes

After completing this course, you will be able to:

  • Understand the barriers to effective communication and how to overcome them

  • Use an understanding of personality styles to communicate more successfully with others

  • Recognise the importance of body language and non-verbal communication

  • Speak with confidence and to express your views clearly.

Course Outline

Module 1

What is effective communication?

Module 2

Barriers to effective communication

Module 3

Understanding personality styles

Module 4

Active listening

Module 5

Non-verbal communication

Module 6

Sending clear and concise messages

Module 7

Speaking assertively