Assertiveness and Self-Confidence


Assertive people have self-awareness, confidence, and precise communication abilities that enable them to speak up and state their needs and feelings in an honest and calm way.

On this course, participants will learn practical strategies and techniques to express their thoughts and opinions while being receptive to the needs, wants, and feelings of other people.

Learning Outcomes

After completing this course, you will be able to:

  • Understand the relationship between self-confidence, self-esteem, and assertiveness.

  • Know how to strengthen your self-esteem.

  • Understand personality styles and how to use this knowledge to communicate more effectively with others.

  • Understand the differences between aggressive, passive, passive/aggressive, and assertive behaviour.

  • Know how to speak with confidence and to express your views clearly.

  • Recognise your strengths and how to build on them.

  • Deal more assertively with common workplace challenges.

  • Learn how to say “No”.

Course Outline

Module 1

Self-Esteem, Self-Confidence, and Assertiveness

Module 2

Strengthening Self-Esteem

Module 3

Understanding Personality Styles

Module 4

Projecting Self-Confidence

Module 5

Communicating with Confidence

Module 6

Speaking Assertively

Module 7

Communicating Your Message

Module 8

Building Self-Confidence

Module 9

Workplace Challenges to Self-Confidence