Coaching Skills for Managers


When the pressure is on to meet targets and managers are rushed off their feet, coaching is usually the first task to get dropped. Yet coaching is essential to building successful teams.

Coaching can even be seen as fluffy and unnecessary by ‘old school’ managers. Even if your management team understands the importance of nurturing the best out of their team, coaching can often be done in an unstructured and ineffective manner.

The benefits that managers will gain from this training include:

  • Improve the individual skill levels of their team members
  • Ensure everyone in their team is operating at equally high standards
  • Understand individual strengths and weaknesses, to help shape team dynamics
  • Get to know individual work styles, to more easily gain consensus for common goals
  • Structure coaching efforts for maximum effect
  • Support their team members in their learning, enabling them to develop the skills, knowledge and attitude necessary to successfully deliver their job responsibilities and goals
  • If you want a productive, skilled and happy workforce, you need a management team trained in the art coaching. And that means better employee engagement and improved productivity—desirable in any organisation.

    Course Outline

  • What is Coaching?—a review of what coaching is and the key skills required of a good coach
  • My Experience—a look at the participants own experience of having been ‘coached’ in the past; examining their feelings and the positive and negative aspects
  • Mine Field—a fun activity that allows participants to practice the skills of a coach and review the learning points
  • The Manager as Coach—a look at the role of the manager and how coaching fits into this
  • The Coaching Environment—examining the environment in which positive coaching can take place; one where staff feel challenged and supported enough to achieve positive results
  • A Procedure for Coaching Success—providing participants with a set structure to create a results driven environment in which coaching plays an integral part
  • The Coaching Conversation—explaining the GROW model and specific questions based around this in order to enable participants to carry out effective coaching conversations
  • Questioning—looking at different questioning methods, the advantages of each and asking participants to provide examples
  • Whose Agenda?—encouraging the participants to help the coachee explore issues by encouraging rather than telling
  • Active Listening—understanding what active listening is and how to ensuring they use it
  • Coaching Opportunities—identifying what coaching opportunities there are in the workplace and then applying the skills from the course to a coaching practice session
  • Review of Session—creating an action plan to embed learning
  • Learning Outcomes

    By the end of this training, participants will have learned how to:

  • Define what coaching is and explain its role in the workplace
  • Explain the managers role in the coaching process
  • Know when they have created a positive coaching environment
  • Follow a specific procedure for coaching success
  • Use the GROW model to provide successful coaching conversations
  • Use coaching communication skills to good effect
  • Identify coaching opportunities and appreciate which style to use
  • Who Should Attend

    Supervisors, team leaders and managers who want to get the most out of their teams

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