The Five Dysfunctions of a Team for Team Members


Teamwork is the ultimate competitive advantage, because it is both so powerful and so rare. A high-functioning team can achieve its potential, resulting in a more productive organisation.

The Five Dysfunctions of a Team: A Workshop for Teams guides an intact team through a series of powerful exercises that help team members improve in each of five key fundamentals: trust, conflict, commitment, accountability, and results.

This workshop is designed to help team members use The Five Dysfunctions model to function more effectively so their teams can achieve their full potential. These dynamic workshops provide practical information and strategies that participants can put to use immediately and apply on an ongoing basis.

Course Outline

The Five Dysfunctions of a Team Model

  • Dysfunction 1: Absence of Trust
  • Dysfunction 2: Fear of Conflict
  • Dysfunction 3: Lack of Commitment
  • Dysfunction 4: Avoidance of Accountability
  • Dysfunction 5: Inattention to Results
  • Debrief the Team Assessment
    Building Trust

  • Personal Histories Exercise
  • Mastering Conflict

  • Conflict Profiling Exercise
  • Conflict Norming Exercise
  • Achieving Commitment

  • Techniques of Commitment Clarification and Cascading Communication
  • Thematic Goal Activity
  • Embracing Accountability

  • Team Effectiveness Exercise
  • Concluding the Workshop

  • Summarise Key Points
  • Cascading Communication Agreement
  • Learning Outcomes

    By the end of this training, participants will have learned how to:

  • Reach a common understanding of what it means to be a team and make substantial progress toward becoming a more cohesive team
  • Understand the expectations for a cohesive team, based on The Five Dysfunctions of a Team model
  • Have a basic understanding of the degree to which the team meets the expectation
  • Take the first steps toward building trust and understanding conflict styles
  • Develop an action plan for improving teamwork
  • Establish a plan for making progress on commitment, accountability, and results
  • Who Should Attend

    Members of an intact team

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