The Five Dysfunctions of a Team for Team Leaders


Teamwork is the ultimate competitive advantage, because it is both so powerful and so rare. A high-functioning team can achieve its potential, resulting in a more productive organisation.

The Five Dysfunctions of a Team: A Workshop for Team Leaders provides team leaders with an in-depth understanding of the model and techniques for applying the theory to help their teams become more cohesive and productive.

This workshop is designed to help team leaders use The Five Dysfunctions model to function more effectively so their teams can achieve their full potential. These dynamic workshops provide practical information and strategies that participants can put to use immediately and apply on an ongoing basis.

Course Outline

The Five Dysfunctions of a Team Model

  • Dysfunction 1: Absence of Trust
  • Dysfunction 2: Fear of Conflict
  • Dysfunction 3: Lack of Commitment
  • Dysfunction 4: Avoidance of Accountability
  • Dysfunction 5: Inattention to Results
  • Debrief the Team Assessment
    Building Trust

  • Fundamental Attribution Error
  • Personal Histories Exercise
  • Mastering Conflict

  • Conflict Resolution Model
  • Achieving Commitment

  • Techniques of Commitment Clarification and Cascading Communication
  • Establishing a Thematic Goal
  • Embracing Accountability

  • Team Effectiveness Exercise
  • Leader’s Role in Improving Accountability
  • Focusing on Results

  • The Team Scoreboard
  • Concluding the Workshop

  • Summarise Key Points
  • Cascading Communication Agreement
  • Learning Outcomes

    By the end of this training, participants will have learned how to:

  • Improve the cohesion and functioning of your team by applying The Five Dysfunctions mode
  • Understand the expectations for a cohesive team, based on The Five Dysfunctions of a Team model
  • Gain a basic understanding of the degree to which the team meets the expectations
  • Identify steps they can take to improve their teams’ functioning
  • Develop an action plan for presenting the model to their teams and using the model to improve their teams’ functioning
  • Who Should Attend

    Supervisors, team leaders and managers who want to get the most out of their teams

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