Managing a Virtual Team


Managing virtual teams has become a hot topic over the last few years. People are now much more likely to work from home, at alternative locations or on the other side of the world, which means managers might rarely see them.

Consequently, managers that are asked to lead these virtual teams not only face the usual leadership dilemmas, they also have to be able to adapt to these challenges in an environment where the rules have changed.

Managing virtual teams requires a different approach. It means developing new skills, communication methodologies and techniques to get the best out of teams and improve organisational and personal performance.

Managing a Virtual Team will provide participants with the tools and techniques to overcome the challenges of a virtual manager. Participants will be provided with practical tips to help them lead effectively, communicate successfully and consequently increase the performance of their virtual or remote team.

This course is accredited by the Institute of Commercial Management (ICM), guaranteeing professional standards from a leading global professional body.

Course Outline

  • What is a Virtual Team?—providing the scope and broad definitions of various situations that constitute managing a virtual team
  • Benefits and Challenges—identifying the benefits and challenges that face a manager of a virtual teams and suggesting the mindset that a virtual manager needs to develop
  • Competencies and Skills—establishing the competencies and skills of a virtual manager and acknowledging where there may be development opportunities
  • Building a Virtual Team—what a virtual team requires from their manager to be successful and what ground rules should be set
  • Working on Trust—what traits build trust in a virtual team and how participants can demonstrate this with their teams
  • Using Technology Effectively—reviewing the tools available to the virtual manager and knowing which tool is better to use for each situation
  • Communication Skills—what is the best practice of communication with a virtual team and how we can ensure that our communication approach is effective
  • Feedback Skills—understanding the purpose and guiding principles of feedback and developing an approach to feedback preparation
  • Managing Performance from a Distance—how to monitor virtual work, set goals and provide effective reviews without micro-managing or losing control of the team
  • Session Recap—an activity review of the core elements of the training course ready to feed into the personal action plan
  • Learning Outcomes

    By the end of this training, participants will have learned how to:

  • Understand and develop the skills required to effectively manage a virtual team
  • Build engagement and trust with members of their virtual team
  • Effectively use technology and tools to support communication within the team
  • Improve their communication and feedback approach with their virtual team
  • Track progress and performance management of team members to achieve success
  • Who Should Attend

    Anyone that manages or leads people in a remote or virtual environment—or is about to embark on a position as a leader of a virtual team

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