Communicating with Clarity and Impact

Overview

This one-day, high energy, training program focuses on essential communication skills from active listening to using the power of questions and using language that influences and engages others better.

Participants will learn a communications model that will enable them to communicate more clearly, confidently, and effectively, building stronger rapport and improve their overall communication with others.

Course Outline

Module 1: How well do you communicate?

• Introduction to the six basic principles of communication

Module 2: Language of influence

• Focus on behaviour, not personality
• Be specific
• Change how you say it

Module 3: Rapport = Results

• Build Rapport
• Match non-verbal communication
• Using your eyes
• Pacing to lead
• Taking a genuine interest in others

Module 4: Using the power of questions and listening

• Controlling a conversation
• Different types of questions
• Importance of questions
• Listen actively

Module 5: Understanding non-verbal communication

• Understand the elements that make up total communication
• Discover some common truths and myths about body language
• Demonstrate body language that engages others

Learning Outcomes

By the end of this training, participants will have learned how to:

• Explain six essential communication principles
• Communicate more clearly, confidently and effectively
• Listen and ask insightful questions & utilize the power of questions
• Use techniques to build better rapport with others
• Combine voice tone and non-verbal communication with appropriate language that engages others

Who Should Attend

Suitable for employees at all levels