Communicating with Clarity and Impact


This one-day, high energy, training program focuses on essential communication skills from active listening to using the power of questions and using language that influences and engages others better.

Participants will learn a communications model that will enable them to communicate more clearly, confidently, and effectively, building stronger rapport and improve their overall communication with others.

Course Outline

Module 1: How well do you communicate?

  • Introduction to the six basic principles of communication

Module 2: Language of influence

  • Focus on behaviour, not personality
  • Be specific
  • Change how you say it

Module 3: Rapport = Results

  • Build Rapport
  • Match non-verbal communication
  • Using your eyes
  • Pacing to lead
  • Taking a genuine interest in others

Module 4: Using the power of questions and listening

  • Controlling a conversation
  • Different types of questions
  • Importance of questions
  • Listen actively

Module 5: Understanding non-verbal communication

  • Understand the elements that make up total communication
  • Discover some common truths and myths about body language
  • Demonstrate body language that engages others

Learning Outcomes

By the end of this training, participants will have learned how to:

  • Explain six essential communication principles
  • Communicate more clearly, confidently and effectively
  • Listen and ask insightful questions & utilize the power of questions
  • Use techniques to build better rapport with others
  • Combine voice tone and non-verbal communication with appropriate language that engages others

Who Should Attend

Suitable for employees at all levels

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