Overview
This one-day, high energy, training program focuses on essential communication skills from active listening to using the power of questions and using language that influences and engages others better.
Participants will learn a communications model that will enable them to communicate more clearly, confidently, and effectively, building stronger rapport and improve their overall communication with others.
Course Outline
Module 1: How well do you communicate?
- Introduction to the six basic principles of communication
Module 2: Language of influence
- Focus on behaviour, not personality
- Be specific
- Change how you say it
Module 3: Rapport = Results
- Build Rapport
- Match non-verbal communication
- Using your eyes
- Pacing to lead
- Taking a genuine interest in others
Module 4: Using the power of questions and listening
- Controlling a conversation
- Different types of questions
- Importance of questions
- Listen actively
Module 5: Understanding non-verbal communication
- Understand the elements that make up total communication
- Discover some common truths and myths about body language
- Demonstrate body language that engages others
Learning Outcomes
By the end of this training, participants will have learned how to:
- Explain six essential communication principles
- Communicate more clearly, confidently and effectively
- Listen and ask insightful questions & utilize the power of questions
- Use techniques to build better rapport with others
- Combine voice tone and non-verbal communication with appropriate language that engages others
Who Should Attend
Suitable for employees at all levels