Overview
Having effective communication skills is a must in any position, in any business. The ability to navigate through dealings with clients and colleagues across cultural lines opens doors in the business world.
During this training course, participants will learn the secrets of communicating across cultures including building personal credibility, improving listening skills, reading non-verbal cues, participating in business meetings, positioning your company, giving feedback, negotiating, resolving problems, and more.
Combining short lectures, case studies, role-plays and group discussion, this course will provide participants with strategies to communicate and conduct business effectively across cultures.
Course Outline
1. Developing Intercultural Intelligence
Importance of global thinking in today’s business environment
Patterns and perception
Cultural learner vs. cultural critic
2. Communicating Across Cultures
Barriers to effective communication
Cultural beliefs, values and attitudes
Cultural behaviour and personality style
Cultural intelligence and emotional intelligence
Communicate more effectively in intercultural situations
3. Understanding Other Cultures
Understanding cultural drivers, motivators and de-motivators using Three Colours of Worldview©
Analysing people, groups, systems and the environment through the 12 Dimensions of Culture Assessment©
4. Inter-cultural Business Strategies
Recognise, interpret and adjust to the culturally defined behaviour of others
Make a good impression, cultivate trust and build successful business relationships
Learning Outcomes
By the end of this training, participants will have learned how to:
Examine the differences between cultures
Identify methods of communicating effectively and appropriately with people from different cultures
Identify methods of cultivating trust and building business relationships
Describe cultural differences in business protocol
Identify methods for creating high-performing, cross-cultural teams
Describe strategies for conducting successful multi-cultural negotiations
Explore ways of effectively resolving conflict in other cultures
Who Should Attend
Suitable for all employees—particularly executives working with international clients or business partners, and anyone who is a member of a culturally diverse team