Communicating Across Cultures

Overview

Having effective communication skills is a must in any position, in any business. The ability to navigate through dealings with clients and colleagues across cultural lines opens doors in the business world.
During this training course, participants will learn the secrets of communicating across cultures including building personal credibility, improving listening skills, reading non-verbal cues, participating in business meetings, positioning your company, giving feedback, negotiating, resolving problems, and more.
Combining short lectures, case studies, role-plays and group discussion, this course will provide participants with strategies to communicate and conduct business effectively across cultures.

Course Outline

1. Developing Intercultural Intelligence

Importance of global thinking in today’s business environment

Patterns and perception

Cultural learner vs. cultural critic

2. Communicating Across Cultures

Barriers to effective communication

Cultural beliefs, values and attitudes

Cultural behaviour and personality style

Cultural intelligence and emotional intelligence

Communicate more effectively in intercultural situations

3. Understanding Other Cultures

Understanding cultural drivers, motivators and de-motivators using Three Colours of Worldview©

Analysing people, groups, systems and the environment through the 12 Dimensions of Culture Assessment©

4. Inter-cultural Business Strategies

Recognise, interpret and adjust to the culturally defined behaviour of others

Make a good impression, cultivate trust and build successful business relationships

Learning Outcomes

By the end of this training, participants will have learned how to:

Examine the differences between cultures

Identify methods of communicating effectively and appropriately with people from different cultures

Identify methods of cultivating trust and building business relationships

Describe cultural differences in business protocol

Identify methods for creating high-performing, cross-cultural teams

Describe strategies for conducting successful multi-cultural negotiations

Explore ways of effectively resolving conflict in other cultures

Who Should Attend

Suitable for all employees—particularly executives working with international clients or business partners, and anyone who is a member of a culturally diverse team