Communicating Across Cultures


Having effective communication skills is a must in any position, in any business. The ability to navigate through dealings with clients and colleagues across cultural lines opens doors in the business world.
During this training course, participants will learn the secrets of communicating across cultures including building personal credibility, improving listening skills, reading non-verbal cues, participating in business meetings, positioning your company, giving feedback, negotiating, resolving problems, and more.
Combining short lectures, case studies, role-plays and group discussion, this course will provide participants with strategies to communicate and conduct business effectively across cultures.

Course Outline

1. Developing Intercultural Intelligence

  • Importance of global thinking in today’s business environment
  • Patterns and perception
  • Cultural learner vs. cultural critic
  • 2. Communicating Across Cultures

  • Barriers to effective communication
  • Cultural beliefs, values and attitudes
  • Cultural behaviour and personality style
  • Cultural intelligence and emotional intelligence
  • Communicate more effectively in intercultural situations
  • 3. Understanding Other Cultures

  • Understanding cultural drivers, motivators and de-motivators using Three Colours of Worldview©
  • Analysing people, groups, systems and the environment through the 12 Dimensions of Culture Assessment©
  • 4. Inter-cultural Business Strategies

  • Recognise, interpret and adjust to the culturally defined behaviour of others
  • Make a good impression, cultivate trust and build successful business relationships
  • Learning Outcomes

    By the end of this training, participants will have learned how to:

  • Examine the differences between cultures
  • Identify methods of communicating effectively and appropriately with people from different cultures
  • Identify methods of cultivating trust and building business relationships
  • Describe cultural differences in business protocol
  • Identify methods for creating high-performing, cross-cultural teams
  • Describe strategies for conducting successful multi-cultural negotiations
  • Explore ways of effectively resolving conflict in other cultures
  • Who Should Attend

    Suitable for all employees—particularly executives working with international clients or business partners, and anyone who is a member of a culturally diverse team

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